This writing will be discussing about quality standard management implementation system of ISO 9001:2000 in library institution. The word ISO is taken from greek which means 'same' and 9001 is a standard related to quality management. The implementation of ISO in library is a sustainable process which needs all supports. To apply it, needs fourth steps; 1)planning, 2)document compiling and vali…
Era globalisasi ditandai dengan pesatnya kemajuan di bidang Teknologi Informasi dan Komunikasi. Globalisasi membawa dampak persaingan di berbagai bidang dan kebebasan arus informasi, modal, tenaga kerja, dan budaya. Tantangan terbesar bagi lembaga di era globalisasi adalah kemampuannya untuk mejamin kepuasan konsumen dan mitra kerja. Globalisasi mempengaruhi berbagai sektor baik swasta maupun p…
Education is seen as a productive institusion which produces service needed by the customers. The quality of service produced is determined by how far it fulfills the needs of customers. To achieve expected quality degree, the educational institution only utilizes intellectual and good human resources and services production system and development which have plus value that enables customers to…
This research is based on facts of the implementation of ISO 9001:2000 at P2PNFI Region I Jayagiri and p@PNFI Region II Semarang in a few years, to find out whether the implementation of ISO 9001:2000 gives an impact in building a learning organization as the creation of the lifelong learning as well as the performance of two institutions which based on ISO. This research used the expost facto …