The government has tried to improve marriage services, among others through Government Regulation (Peraturan Pemerintah) No. 48/2014 and Regulation of the Minister of Religious Affairs (Peraturan Menteri Agama) No.24/2014 which both related to the cost of marriage and reconciliation (rujuk). Those rules aim to omit illegal levies and gratification culture in the marriage process at the Office o…
Berbagai kerjasama multilateral dan kerjasama kawasan sudah dijalin oleh Indonesia. Konsekuensi dari kerjasama ini adalah Indonesia harus siap dengan berbagai kemungkinan terutama persaingan antar negara anggota kerjasama. Dengan kerjasama ini batas geografis antar negara secara de facto akan semakin hilang dan tidak terasa. Guru di Indonesia terutama guru Bahasa Inggris sebagai pencetak SDM ya…
This study aims to find out users' perceptions towards quality of Window of the World (WOW) service based on the LibQUAL+TM models in the library of Universitas Gadjah Mada Yogyakarta. The type of the study is descriptive quantitative. Subjects of the study were users of the facilities of WOW service, while the object of the study was users' perception about the quality of WOW service. Data wer…
Library is an information resource centre that provides intangible services. Library is also known as a not-for-profit-organization that provides places for reading. Libraries in Indonesia have not been professionally administered. But now library institutions at all levels, including those at the academic institutions, begin to revamp, continue the scientific tradition, develop the nation's ci…
This study tries to explore the srategy of mapping the service of Islamic Education Department of Tarbiyah and Teacher Training Faculty of IAIN Surakarta by using business canvas model. The aim of this study is to describe and find business canvas model to map the service of Islamic education department. The result showed that the service mapping of Islamic education department can be used as a…
This article is aimed to describe how to improve the quality of library service with the bilingual approach. Good library service is service done quickly, on time, correctly, and with fun. Library sevice quality is the hallmarks of the library services that are expected to fulfi ll the users’ need. Library service with the bilingual approach is library service that utilizes the usefulness of …
The establishment of the Ombudsman of the Republic of Indonesia was motivated by a powerful demand of society to realize clean and good governance as well as to improve the protection of the rights of the community of the state actor organizers that does not comply with its legal obligations. The Ombudsman has a strong legal foundation because it is based on the norms of law relating to the pro…