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Aplikasi customer relathinship management [CRM] dalam layanan informasi di Pe…
Customer relationship management is a marketing strategy that builds profitable business relationship with selected prospect customers and the aim is to create customers loyalty. The CRM concept is appropriate when applied at library services, in order that the library can provide satisfied information services which will create library user loyalty. In addition, the application of CRM in libra…
- Edisi
- PalimpsestTahun II, Nomor 2, Desember 2010 - Mei 2
- ISBN/ISSN
- -
- Deskripsi Fisik
- -
- Judul Seri
- -
- No. Panggil
- J 020 Pal
Aplikasi customer relathinship management [CRM] dalam layanan informasi di Pe…
Customer relationship management is a marketing strategy that builds profitable business relationship with selected prospect customers and the aim is to create customers loyalty. The CRM concept is appropriate when applied at library services, in order that the library can provide satisfied information services which will create library user loyalty. In addition, the application of CRM in libra…
- Edisi
- PalimpsestTahun II, Nomor 2, Desember 2010 - Mei 2
- ISBN/ISSN
- -
- Deskripsi Fisik
- -
- Judul Seri
- -
- No. Panggil
- J 020 Pal
Shared vision in managing business relationship :
The existing literature on relationship management focuses on how to manage realtionship in a stable market.Previous empirical studies on relationship management tended to explore the issue in domestic markets which were relatively stable.
- Edisi
- Ventura11, No.1 April 2008133-152
- ISBN/ISSN
- -
- Deskripsi Fisik
- -
- Judul Seri
- -
- No. Panggil
- J 330/3 Ven
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