Penerapan service excellence communication oleh customer service dan implikas…

Edisi

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ISBN/ISSN

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Deskripsi Fisik

xix, 82 hlm. 28 cm.

Judul Seri

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No. Panggil

E-2015/105/ES

Pengaruh kualitas layanan terhadap kepuasan dan loyalitas nasabah peminjam : …

The presence of bank institution, in this case is Community Credit Bank [BPR], is appropriate as an alternative to decrease the dualism of financial economy in Indonesia. As a financial institution having a very important role in against poverty BPR should be able to guarantee its own viability independently. Interaction of BPR and its clients must establish a mutual relathionship financially. …

Pengaruh kualitas layanan terhadap kepuasan dan loyalitas nasabah peminjam : …

The presence of bank institution, in this case is Community Credit Bank [BPR], is appropriate as an alternative to decrease the dualism of financial economy in Indonesia. As a financial institution having a very important role in against poverty BPR should be able to guarantee its own viability independently. Interaction of BPR and its clients must establish a mutual relathionship financially. …