Total Quality Service [TQS] : alternatif peningkatan kualitas perguruan tinggi /

21 st century has created social life more competitive in politic, social, culture, and education. The competition development finally forces university as a high education caretaker to give maximum quality to society, because if it does not give the maximum quality so that people will leave it. Applying the concept of Total Quality Service [TQS] is one of the efforts to give the best quality f…

Menuju kepuasan pemustaka [towards library users' satisfaction] :

The current development of information and communication technology [ICT] decreased communication between library staffs and library users. The use of computer and internet has lessened their relationship. Therefore it must be strenghen by a proper personal touch to get library users' satisfaction. To realize this personal touch, the knowledge of library users, their satisfaction and its benefi…

Fee based income dalam perspektif fikih muamalah :

There are two banking bangkings in Indonesia, interest-based banking and shariah-complaint banking. Interest-based banking has been around ever since before the independence of Indonesia in 1945. In contrast, shariah comliant baking emerged only in 1990an. In reality, the two systems are contradictory, because in interest-based banking, interest is instrumental in its operation. In contrast, sh…

Kajian perbandingan metodologi customer satisfaction index Indonesia dan nega…

Edisi

Jurnal organisasi dan manajemen4, No.2, September

ISBN/ISSN

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Deskripsi Fisik

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Judul Seri

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No. Panggil

J 658.005 Jur

Entry level assessment sebagai salah satu program dalam upaya meningkatkan ku…

Pelbagai komponen masyarakat menilai bahwa kualitas hasil pendidikan di Indonesia masih dianggap kurang. Penyebab kurangnya kualitas pendidikan disebabkan oleh banyak faktor. Salah satu komponen sistem pendidikan yang dianggap menjadi faktor penghambat upaya meningkatkan kualitas hasil pendidikan adalahkualitas tenaga pendidikan. Di dalam upaya meningkatkan kualitas tenaga kependidikan pemerint…