Customer relationship management is a marketing strategy that builds profitable business relationship with selected prospect customers and the aim is to create customers loyalty. The CRM concept is appropriate when applied at library services, in order that the library can provide satisfied information services which will create library user loyalty. In addition, the application of CRM in libra…
The presence of internet would bring a variety of effects in all areas of human life. The impact of bias could be both a positive and negative. On the otehr side for libraries it would bring a disparate impact, engaged in the service and information. In the conartikel of libraries, the internet is very helpful to disseminate information that is available in it. It means internet becomes a partn…
Perpustakaan elektronik sudah merebak di Indonesia, baik itu perpustakaan Hibrida, maupun digital. Tetapi yang telah melakukan layanan dengan konsep 'Library 2.0' [perpustakaan 2.0] dapat dihitung dengan jari. Itupun belum sepenuhnya Perpustakaan 2.0. Pengertian perpustakaan 2.0 adalah perpustakaan yang benar-benar berorientasi kepada pemakai, yang mendorong perubahan secara terus menerus, meng…
This writing will be discussing about quality standard management implementation system of ISO 9001:2000 in library institution. The word ISO is taken from greek which means 'same' and 9001 is a standard related to quality management. The implementation of ISO in library is a sustainable process which needs all supports. To apply it, needs fourth steps; 1)planning, 2)document compiling and vali…
The main objective is to provide a digital library service that is relatively free, especially access to information on the user. Users will play a major role associated with the development of digital library systems. There are two types of users in the library environment that researchers and readers. Lack of attention from the human side of information processing led to slow development of d…
The rapid development of information technology motivates the providers of information to offer information more quickly and accurately as well as encompass information networks widely. As the one of information providers, library has to rethink about the precisest form of information dissemination to answer this challenge. One of the attemps is by performing digital library. In almost two deca…
Perpustakaan sebagai pusat informasi tidak saja mengemban fungsi sosial sebagai salah satu sarana pembelajaran bangsa, akan tetapi juga memiliki nilai jual ekonomi yang tinggi. Selaras dengan fungsinya sebagai pusat informasi, maka informasi yang dimilikinya dapat dijual. Dengan melakukan beberapa perencanaan yang matang, dengan pemilihan komoditi bisnis yang akan dijual dan bagaimana komoditi …
Grey literature is one of library material types which can be accessedrestrictedly by the patrons. The paradox is that grey literature contains very important information to support research and study. Therefore by building a digital library it is assumed both security and accessibility of users to the grey literature content will be accomodated. Designing a digital library as an institutional …
Garuda [Garba Rujukan Digital] adalah portal penemuan rujukan ilmiah Indonesia yang merupakan titik akses terhadap karya ilmiah yang dihasilkan oleh akademisi dan peneliti Indonesia. Portal yang dikembangkan melalui penggunaan teknologi informasi dan telekomunikasi ini melibatkan PDII-LIPI dan berbagai perguruan tinggi dalam hal penyediaan konten. Perpustakaan IPB sebagai salah satu instansi/le…
The role of public libaries supporting intellectual life of a nation is very strategic as it is to serve all levels of society to acquire and enhance their knowledge. However, in general, the public libarary condition in Indonesia needs serious improvement because people do not make use of the public libraries. Based on the data, the number of public libraries is not comparable to the existing …