Two keywords in implementing Quality Management System ISO 9001:2008 are customer satisfaction and continuous improvement. Both are important and always influence each other. In the practice of library service, user satisfaction becomes an essential aspect for the library to make a continuous improvement. This means when a library puts priority on user satisfaction, it will make continuous impr…
Kebijakan pemerintah melalui program jaminan kesehatan Nasional perlu direspon dengan tetap memberikan pelayanan kesehatan terbaik bagi masyarakat. Pelayanan kesehatan dapat diberikan dengan baik jika jumlah SDM. yang diperlukan seperti perawat terpenuhi secara mutu dan jumlah. Saat ini rumah sakit dhuafa masih kesulitan memenuhi jumlah tenaga perawat sesuai kebutuhan.