Gaya APA
Ross, J, E. (1999).
Total Quality Management ;Text, Cases, and Readings / Joel E. Ross (ed. 3).
London:
St. Lucie Press.
Gaya MLA
Ross, Joel, E..
"Total Quality Management ;Text, Cases, and Readings / Joel E. Ross".
ed. 3
London:
St. Lucie Press,
1999.
Buku.