Gaya APA

Disanza, J, R. (2012). Business and Professional Communication : Plans, Processes, and Performance / James R. Disanza (ed. 5). USA: Cram 101,Inc..

Gaya MLA

Disanza, James, R.. "Business and Professional Communication : Plans, Processes, and Performance / James R. Disanza". ed. 5 USA: Cram 101,Inc., 2012. Buku.