Gaya APA

Tjiptono, F., Diana, A. (2002). Total Quality Management / Fandy Tjiptono (Ed. 4, Cet. 2). Yogyakarta: ANDI.

Gaya MLA

Tjiptono, Fandy., Diana, Anastasia.. "Total Quality Management / Fandy Tjiptono". Ed. 4, Cet. 2 Yogyakarta: ANDI, 2002. Buku.