Gaya APA
The Pfeiffer Book of Successful Conflict Management Tools : the most enduring, effective and valuable training activities for managing workplace conflict / editor, Jack Gordon. (2003).
San Francisco:
Jossey-Bass.
Gaya MLA
The Pfeiffer Book of Successful Conflict Management Tools : the most enduring, effective and valuable training activities for managing workplace conflict / editor, Jack Gordon.
.
San Francisco:
Jossey-Bass,
2003.
Buku.