Gaya APA

Robinettte, S. (2001). Emotion marketing : the hallmark way of winning customers for life / Scott Robinettte, Claire Brand, With Vicki Lenz . New York: McGraw-Hill.

Gaya MLA

Robinettte, Scott. "Emotion marketing : the hallmark way of winning customers for life / Scott Robinettte, Claire Brand, With Vicki Lenz". New York: McGraw-Hill, 2001. Buku.