Gaya APA

Robbinette,Scott, ., Brand, C. (2001). Emotion Marketing : The Hallmark Way of Winning Customers for life . New York: Mc Graw Hill.

Gaya MLA

Robbinette,Scott, ., Brand, Claire. "Emotion Marketing : The Hallmark Way of Winning Customers for life". New York: Mc Graw Hill, 2001. Buku.