Gaya APA
Gaspersz, V. (2007).
Organizational excellence: model strategik menuju world class quality company .
Jakarta:
Gramedia Pustaka Utama.
Gaya MLA
Gaspersz, Vincent.
"Organizational excellence: model strategik menuju world class quality company".
Jakarta:
Gramedia Pustaka Utama,
2007.
Buku.