Gaya APA
Scott, D, M. (2016).
The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business .
Canada:
WileyPublishing.
Gaya MLA
Scott, David, Meerman.
"The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business".
Canada:
WileyPublishing,
2016.
Buku.